FABA EVV Action Committee Update - January 7, 2021

The FABA EVV Action Committee wishes you a Happy New Year.  In addition, the Action Committee wants you to know that we continue into this New Year meeting regularly with AHCA to address implementation of the EVV system.  In fact, this week we have learned that there are a number of new actions and improvements that AHCA has implemented and will soon be appreciated by providers using the EVV system.  Included amongst these are, 

• A solution to ensure a scheduled session is ended on time, and allowing the start of the next session.
• A solution to eliminate overlapping recipient sessions
• Cellular features to use the Tellus system off-line when cellular signal is weak
• On-screen notification or reminder to providers when submitting claims that referring physician information is needed to avoid claims being denied
• Tellus will create an identifiable customer service number that can be readily recognized by providers so that requested callbacks are not ignored or missed.
• Tellus has a policy and will reinforce that policy with their customer service agents to leave a voice mail message when completing a callback.  In turn, it is important that providers clear out their saved voice mail messages so that callback messages can be left.

Finally, as providers, you have also made tremendous progress.  We know that this has been a real struggle, but you have come a long way.  FABA will continue to work with AHCA to address your concerns.  Because of our collective persistence, there are now only a handful of providers who have not registered to use the Tellus system, and only a very few who have not yet tried to submit and release their claims.  If you happen to be one of these providers, please be sure to register.  More importantly, if you are waiting to release claims, release them now so that you can be identified as attempting to submit billing through Tellus.  As soon as this is done your claims will be released from suspension and be processed.

Thanks again for your continued work with the Tellus system.  

Please continue to share your requests for help with Damon Rich at AHCA ([email protected]) and with us at [email protected] so we can assist you and work with AHCA.