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Need EVV Survey Responses

In our last update we alerted you to the anticipated statewide roll out of the Electronic Visit Verification or EVV program on May 1st, 2021.  Obviously, that date has come and gone, however we expect a decision in the next 10 days of when statewide deployment will begin.  The decision to launch will be dependent on key elements of the systems being fully operational and glitch free.

In an effort to fully inform AHCA of continued system problems and to aid in the decision making process we will need your input.  Early next week we will send out a link to another EVV survey to capture your experiences with Tellus as well as concerns and challenges with system problems that persist so we can share that data with AHCA.  The rapid submission of your survey by the end of next week will be critical to allow time to compile and summarize results for our presentation to AHCA the following Wednesday.

Your participation in this upcoming survey is critical to the decision for deployment, so we hope you will take the time to complete the survey.  Also, please encourage your colleagues providing behavioral services in South Florida to participate.  We would like to see a healthy response to get broad representation of all the remaining issues from those who deal with the EVV system everyday.  Your FABA representatives have been communicating your concerns to AHCA for over a year, and would like to be able to counter Tellus reporting that all system problems have been resolved. 

If there is any thing else in the meantime, you can reach out to your FABA representatives ([email protected]) at any time or check out our website and Facebook page for any comments, experiences, or questions you may have.

FABA EVV Action Committee Update

FABA EVV Action Committee Update - January 7, 2021

The FABA EVV Action Committee wishes you a Happy New Year.  In addition, the Action Committee wants you to know that we continue into this New Year meeting regularly with AHCA to address implementation of the EVV system.  In fact, this week we have learned that there are a number of new actions and improvements that AHCA has implemented and will soon be appreciated by providers using the EVV system.  Included amongst these are, 

  • A solution to ensure a scheduled session is ended on time, and allowing the start of the next session.
  • A solution to eliminate overlapping recipient sessions
  • Cellular features to use the Tellus system off-line when cellular signal is weak
  • On-screen notification or reminder to providers when submitting claims that referring physician information is needed to avoid claims being denied
  • Tellus will create an identifiable customer service number that can be readily recognized by providers so that requested callbacks are not ignored or missed.
  • Tellus has a policy and will reinforce that policy with their customer service agents to leave a voice mail message when completing a callback.  In turn, it is important that providers clear out their saved voice mail messages so that callback messages can be left.

Finally, as providers, you have also made tremendous progress.  We know that this has been a real struggle, but you have come a long way.  FABA will continue to work with AHCA to address your concerns.  Because of our collective persistence, there are now only a handful of providers who have not registered to use the Tellus system, and only a very few who have not yet tried to submit and release their claims.  If you happen to be one of these providers, please be sure to register.  More importantly, if you are waiting to release claims, release them now so that you can be identified as attempting to submit billing through Tellus.  As soon as this is done your claims will be released from suspension and be processed.

Thanks again for your continued work with the Tellus system.  

Please continue to share your requests for help with Damon Rich at AHCA ([email protected]) and with us at [email protected] so we can assist you and work with AHCA. 


EVV Action Committee - Urgent Request for Information

FABA EVV Action Committee Update - December 16, 2020

We continue to meet with AHCA regarding challenges that you are having with the Tellus system. The data that they share with us does not reveal the actual status of provider challenges, at the very basic level with regard to EVV enforcement requirements cited in the 11/25/20 Medicaid Alert.
We need examples of the providers experience with Tellus in the past two weeks. If you are a medicaid provider in Services Areas 9, 10 or 11, please take a moment to complete the survey below.

EVV Action Committee Update - December 14, 2020

FABA EVV Action Committee Update - December 14, 2020

Based on our most recent contact with AHCA – as of Thursday (12/11/20) AHCA was reporting that of the 464 providers registered in Tellus, there were 23 who had not had visits or claims in the Tellus system.  Similarly, of registered providers, 78 have at least 1 visit in the Tellus system, also with no claims.  All 101 providers had at least one recipient with an active PA.  

The good news here, in addition to having registered, approximately 80% of providers have successfully attempted billing through Tellus.  Unfortunately, the window for billing through FMMIS is closing, effective December 21, 2020.  Claims made through FMMIS after that time will be denied.

So, please Communicate Your Tellus Challenges

If you encounter problems with PAs, scheduling events, missing or changed scheduled events, errors in visit location, lack of Tellus response or billing issues, please contact Damon Rich at AHCA.  Please use the Subject line, “FABA Referral” and avoid bombarding a variety of AHCA staff, so that your concerns are directly seen by Damon Rich.  Damon’s email is [email protected].

Please remember, if there is no PHI involved in your message, also copy the FABA PAC, [email protected], so we can assist you and work with AHCA

Thanks again for staying engaged with us as we work with AHCA to continue attempting to get EVV problems resolved.  Your continued sharing of your EVV challenges helps us put a face on continued EVV problems when meeting with AHCA.  Each day there are incremental improvements resulting from your input!

Regards, Steve Coleman, BCBA-D

FABA’s Public Policy Director

FABA EVV Action Committee Update

FABA EVV Action Committee Update - December 7, 2020

Here’s where we are today – on Friday (12/4/20) AHCA was initially reporting that they had determined that there were 144 out of 470 providers unregistered in the Tellus EVV System.  Later, they determined 12 of the 144 were still billing directly to FMMIS, although they were unregistered with Tellus.   It was also speculated that at least some of the 144 unregistered providers may not have been providing services and subsequently never registered.  Over the weekend, apparently, 3 more providers have registered, leaving 9 providers having a restriction on their file.  The good news is that most providers have registered.


The next hurdle for providers is to attempt to submit at least some claims to show a good faith effort to use Tellus for billing.  If there is no billing through Tellus, all claims submitted directly to FMMIS will suspend until AHCA can document the provider has begun using the Tellus EVV System to submit claims. Once confirmed, the claims in FMMIS will be released for payment without any further action by the provider.  Providers will not need to resubmit the claims.


So, please Attempt to Bill through Tellus


If you encounter problems billing through Tellus, please contact Damon Rich at AHCA.  Please use the Subject line, “FABA Referral” and avoid bombarding a variety of AHCA staff, so that your concerns are directly seen by Damon Rich.  His email is [email protected].


Thank you for staying engaged with us as we work with AHCA to continue attempting to get EVV problems resolved.  Your continuing response to surveys and sharing your EVV challenges with us and AHCA have been most helpful and are resulting in improvements to the system!


Regards, Steve Coleman, BCBA-D

FABA’s Public Policy Director

FABA EVV Action Committee Update

FABA EVV Action Committee Update

The FABA EVV Action Committee continues to meet regularly with AHCA. If you did not read the AHCA Alert from 11/25/20 you should know that as of Monday, December 7th, the Agency for Health Care Administration will be enforcing the use of the Tellus EVV System. This means that all Behavior Analysis Fee-for-Service providers funded through Medicaid must be registered in the Tellus system. If you are not registered in the Tellus system as of Monday you will no longer be able to bill through FMMIS. If you are NOT REGISTERED all claims submitted directly to FMMIS will suspend until the Agency confirms that you have registered and begun using the Tellus EVV System at least for scheduling and visit verification.

So, PLEASE REGISTER as soon as possible, if you have not done so already. If you are having PROBLEMS REGISTERING please contact Damon Rich at AHCA. His email is [email protected] Please use the Subject line, FABA Referral and avoid bombarding a variety of AHCA staff, so that your concerns are directly seen by Damon Rich.

Also, if you are not providing PHI, please copy the FABA PAC, [email protected], so we can assist you and work with AHCA to assure you get registered.

Click below to view a job aid, “AHCA BA Registration Process” that should help walk you through the registration process.

AHCA - Registering Your Agency with Tellus EVV

Legislative Update –FABA EVV Action Committee

Update from the FABA EVV Action Committee

The FABA EVV Action Committee met with AHCA this morning and we believe that some additional flexibility with the December 1st “go live” implementation of the EVV system has been achieved.  These flexibilities will help to ease providers into full implementation over the month of December.  This will mean that providers in the pilot areas (Area 9, 10 and 11) in South Florida will need to demonstrate a good faith effort to attempt implementation of all aspects of the EVV system.

The demonstration of participation will be monitored for all providers in these areas and FABA will be meeting weekly with AHCA to review this progress and update membership.  In the first phase this will mean that ALL providers must register and create an account in the system.  Currently, it appears that only 40% of providers in the Region are registered, while the data is showing that 98% of registered providers have a least 1 recipient listed.  In addition, providers need to attempt scheduling in the system, as only 72% of those currently registered are actually using the system to do this.  Lastly, attempts should be made to bill.  Currently, only 39% of those registered in the system have attempted billing.

To move this system forward, FABA strongly encourages providers to register into the system immediately.  If problems are encountered with registering, AHCA wants to know that so they can address the problem.  The same is true for scheduling and conducting sessions.  Similarly, as providers begin the transition of billing from FLEMMIS to Tellus, AHCA will need to know of any problems with this process.  Part of the agreement is to allow use of FLMMIS, if needed, until December 21st.

Any problems that you encounter should be sent to AHCA through encrypted mail or with a password protected Word document, followed by the emailed password.  AHCA has advised that you are more than welcome to continue copying Tellus, but AHCA will take lead on any direct referrals sent to them.  This means they will either resolve the issue directly without Tellus involvement, or specifically direct Tellus actions for prompt intervention and resolution.  

Medicaid Hotline

Having difficulty accessing services for your child? Contact AHCA using the Florida Medicaid Helpline at 1(877) 254-1055.


Attention FL Medicaid Providers

Behavior Analysis (BA) providers that deliver services to recipients residing in Regions 9, 10, and 11 can begin to use the TELLUS electronic visit verification (EVV) System.

BA services & Providers that are not properly verified through the TELLUS EVV System will not be paid for dates of service starting March 1, 2020

It has been brought to our attention that you are having difficulty transitioning to the new EVV system (TELLUS).

FABA would like to hear from you.

To share your concerns with FABA on the EVV system, click the button below.
Please continue to share your questions and concerns by sending an email to: [email protected]

EVV Feedback Survey